Terms and Conditions

Landlord: the owner/landlord of Casa Lucca, acting in a private capacity and based in the Netherlands.

Accommodation: The vacation rental Casa Lucca, located in Carovigno, Puglia, Italy.

Tenant: the person who makes the reservation and is responsible for the stay, payment, and ensuring that all guests and visitors comply with these terms and conditions.

Chief Accountant: the tenant who makes the reservation and serves as the primary point of contact for the landlord.

Other guests: all persons staying at Casa Lucca with the tenant.

Accommodation: the period during which the tenant and their guests use the accommodation.

These terms and conditions apply to all reservations, bookings, payments, and stays at Casa Lucca.

By making a reservation, the renter agrees to these terms and conditions.

Any deviations from these terms and conditions are valid only if confirmed in writing by the landlord.

Casa Lucca is a vacation rental located in Carovigno, Puglia, Italy.

The accommodation can accommodate up to 6 people. No more than 6 people are permitted to stay in the accommodation unless the landlord has given prior written consent.

The property has a swimming pool. Use of the swimming pool is subject to the provisions set forth in these terms and conditions.

Casa Lucca includes the accommodation itself, as well as the grounds surrounding the accommodation and all facilities located on those grounds, to the extent that they are owned by the landlord.

Pets are not allowed.

Smoking is not permitted in the accommodation.

A reservation is final once the landlord has confirmed it in writing and received the deposit.

The deposit is 25% of the total rent.

The remaining balance must be paid in full no later than 7 days before the first day of your stay.

For reservations made less than 7 days before the first day of the stay, the full rental amount must be paid immediately.

The minimum stay is 3 nights.

Reservations must be made at least 24 hours before the first day of your stay.

The landlord reserves the right to refuse or cancel reservations without providing a reason before the reservation has been definitively confirmed.

All payments must be made in the manner specified by the landlord.

If the deposit or the remaining balance is not paid on time, the landlord has the right to cancel the reservation.

Any bank fees, transaction fees, or exchange rate charges are the responsibility of the tenant, unless otherwise agreed in writing.

The date on which the landlord receives the cancellation in writing shall be considered the cancellation date.

The landlord strongly advises the tenant to purchase appropriate travel insurance and/or cancellation insurance.

The tenant is responsible for obtaining appropriate travel insurance, cancellation insurance, and/or liability insurance.

The lessor cannot be held liable for any costs or damages resulting from cancellation, delay, illness, accident, loss of property, flight issues, or other circumstances that may be covered by such insurance.

Personal circumstances of the renter or fellow guests, such as illness, family matters, work-related issues, or travel difficulties, do not automatically entitle them to a refund outside of the cancellation policy.

A security deposit of €500 is required for your stay.

The deposit must be paid no later than the day of arrival, unless otherwise agreed in writing.

If any damage or additional costs are identified, the landlord is entitled to deduct them from the security deposit.

If the damage or costs exceed the amount of the security deposit, the landlord may seek reimbursement for the excess amount from the tenant separately.

A mandatory cleaning fee of €250 will be charged for each stay.

The accommodation must be left in a reasonable and tidy condition upon departure.

The tenant must dispose of or remove waste in accordance with the instructions provided by the landlord.

If the trash is not properly disposed of or removed upon departure, €50 will be deducted from the security deposit.

In the event of excessive soiling, negligence, or additional cleaning work, additional cleaning fees may be deducted from the security deposit or charged separately to the tenant.

Check-in is available starting at 3:00 PM on the first day of your stay.

Check-out must take place by 10:00 a.m. on the last day of your stay.

Check-in and key handover will take place in person, unless otherwise agreed in writing. Check-in and key handover will be handled by the landlord or a contact person designated by the landlord.

If the tenant arrives later than agreed, the tenant must notify the landlord in a timely manner.

A late checkout is permitted only with the prior written consent of the landlord.

The primary booker must be at least 18 years old.

The primary booker must be present at the accommodation throughout the entire stay.

The primary booker is responsible for ensuring that all fellow guests and visitors to the accommodation comply with these terms and conditions, house rules, and other instructions.

The primary booker is also responsible for any damage, disturbances, or costs caused by fellow guests or visitors.

The accommodation may only be used for recreational stays.

The property may not be used for commercial purposes, including but not limited to photo shoots, film shoots, events, workshops, business meetings, or other commercial activities, unless prior written permission has been granted by the landlord.

The landlord may terminate the tenancy in the event of a serious violation of these rules, in which case the tenant is not entitled to a refund or compensation.

The tenant and any guests must behave as responsible tenants and treat the property with care.

The tenant must be considerate of neighbors, the surrounding area, and local regulations.

Parties, events, and noisy gatherings are not permitted.

Visitors are permitted, provided that no disturbance occurs before or during the visit and that visitors comply with these terms and conditions and house rules.

Visitors are not permitted to spend the night on the Casa Lucca premises. “Spending the night” is defined as sleeping or staying overnight in the accommodation, outdoor areas, garden, by the pool, in vehicles, or in any other location on the premises.

The tenant is responsible for all visitors and for any damage, costs, or disturbances caused by visitors.

Subletting or transferring the reservation to third parties is not permitted without the landlord’s written consent.

The landlord’s instructions regarding the use of the accommodation, trash disposal, the pool, the barbecue, equipment, and safety must be followed.

The tenant is liable for any damage to the accommodation, furnishings, garden, swimming pool, barbecue, and other facilities that occurs during the stay as a result of the tenant’s actions, negligence, or careless use, or that of fellow guests or visitors.

Any damage must be reported to the landlord immediately.

The tenant is liable for any damage to the extent that it can reasonably be attributed to the tenant, fellow guests, or visitors.

The landlord is entitled to deduct any damages from the security deposit. Any costs exceeding the amount of the security deposit may be recovered separately from the tenant.

Use of the pool is entirely at your own risk.

Children must be supervised by an adult at all times. Children are not permitted to be near or in the pool without supervision.

The renter is responsible for ensuring that all guests and visitors use the pool safely and with care.

The lessor accepts no liability for accidents, injuries, or damage resulting from the use of the swimming pool, unless caused by the lessor’s willful misconduct or gross negligence.

Instructions regarding the pool must be followed at all times.

Use of the barbecue is entirely at your own risk.

The barbecue must be used safely, carefully, and in accordance with the rental company’s instructions.

The renter is responsible for any damage, fire hazard, injury, or contamination resulting from improper or careless use of the barbecue by the renter, guests, or visitors.

The lessor accepts no liability for accidents, injuries, or damage resulting from the use of the barbecue, unless caused by the lessor’s willful misconduct or gross negligence.

The landlord reserves the right to enter the accommodation and the premises in the event of emergencies, safety hazards, necessary repairs, maintenance work, or other circumstances where immediate access is reasonably necessary.

If possible, the tenant will be notified of this in advance. The landlord will take the tenant’s privacy and comfort into account as much as possible.

The tenant acknowledges that, under Italian laws and regulations, the landlord may be required to record the identity and accommodation details of all guests staying at the property and to report this information to the relevant Italian authorities, including through the Polizia di Stato’s Alloggiati Web system.

The tenant is required to provide the landlord with the requested information for all guests well in advance of arrival.

If required to comply with legal registration obligations, the property owner may request a copy or scan of a valid passport or ID card from all guests present.

The tenant is responsible for providing this information accurately, completely, and in a timely manner.

The identity information provided and any copies of identification documents will be used solely to fulfill legal registration requirements related to your stay at Casa Lucca and will not be used for any other purpose.

If the tenant or a fellow guest refuses to provide the required information or documents, the landlord may deny access to the accommodation or terminate the stay, without the tenant being entitled to a refund or compensation.

Casa Lucca has, or will have, the required Italian rental registration and CIN code, to the extent that these are required under applicable Italian laws and regulations.

The CIN code is listed on the website, in relevant advertisements, and/or at the accommodation, to the extent required by law.

The CIN code serves to identify the property under Italian regulations governing tourist rentals and confirms that the property has been registered for rental purposes in accordance with the applicable procedure.

The landlord is not liable for any loss, theft, or damage to the property of the tenant, guests, or visitors.

To the extent permitted by law, the landlord’s liability is limited to no more than the amount of rent paid by the tenant. This limitation does not apply in cases of willful misconduct or gross negligence on the part of the landlord.

Any complaints or defects must be reported to the landlord as soon as possible during the stay.

The tenant must give the landlord a reasonable opportunity to resolve the issue.

Complaints that are reported only after departure and that could reasonably have been resolved during the stay do not automatically entitle the guest to compensation or a refund.

Force majeure refers to any circumstance beyond the landlord’s reasonable control that temporarily or permanently prevents the landlord from making the accommodation available or from ensuring that the stay proceeds as normal.

In the event of force majeure, the landlord has the right to cancel or modify the reservation.

If the landlord is unable to make the accommodation available due to force majeure, the landlord’s liability is limited to refunding any rent already received for the portion of the stay that was not enjoyed.

Any further liability or compensation is excluded to the extent permitted by law.

If the cancellation is due to circumstances attributable to the landlord, any rent already paid will be refunded.

The landlord is not liable for any additional costs incurred by the tenant, such as travel, flight, hotel, or alternative accommodation expenses, unless otherwise required by law.

To the extent that the landlord receives identification information or copies of identification documents, these will be processed solely for the purpose of complying with legal registration requirements related to the stay.

The data will not be retained for longer than is necessary for this purpose or than is required by law.

The landlord will take appropriate measures to handle personal data with care and to prevent unauthorized access, loss, or misuse to the greatest extent possible.

Personal data will not be disclosed to third parties without consent, unless this is necessary for the processing of the reservation, payment, legal obligations, or registration with the relevant authorities.

The landlord may post a separate privacy statement on the website.

This agreement is governed by the laws of the country in which the accommodation is located, unless otherwise required by mandatory provisions of law.

Disputes will first be resolved through mutual consultation.

If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision will be replaced by a valid provision that corresponds as closely as possible to the purpose and intent of the original provision.

The landlord reserves the right to amend these terms and conditions. For reservations that have already been confirmed, the terms and conditions agreed upon at the time of booking shall apply, unless the parties agree otherwise in writing.